Flying Free Like A Hawk

Haresh Shah

“You’re doing a good job if you manage to piss us off fifty percent of the time, and piss our partners off another fifty.” Our boss Bill Stokkan would often tell his managers, usually during one of his pontification sessions. More true of his international divisional heads who had not only to deal with the products but also with the cultural nuances of the people from several countries. In my case, it also worked to my advantage that I was not an American born American. Especially the people I worked with from the non-European and Asian countries felt that I understood them better just because I was born and grew up in India. That I brought a different sensitivity to our working together. Equally so with my American management, because by then I had spent as many years in the West. As difficult as it could be sometimes, I had developed a close rapport with the people on both ends and had earned their confidence and the respect.

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